Company Policy

Welcome to B.M Silks and bmsilks.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at bmsilks.com, you accept these conditions. Please read them carefully.

Privacy:

Please review our Privacy Policy Notice, which also governs your visit to bmsilks.com, to understand our practices.

Colour Codes:

The Colour may vary from screen resolution. we strive hard in taking professional pics and assist by sending daylight pics too. We have taken utmost care to reproduce the actual colors of the apparel to digital format with the highest quality possible within the technical limitations. But we recommend our customers to be advised that the actual reproduction of colours on your screen/monitor may slightly vary due to brightness and contrast settings, or colour profiles used.

Goods Cancellation and Exchange:

  • Goods once sold will not be taken back. We do not entertain any cancellations of orders as soon as the payment is made.

In the rare eventuality you wish to exchange a product, please be guided by the following:

  • Write to us at sales@bmsilks.com in case of an exchange, with complete information – order details, the reason behind your intention to exchange the product. This should be done within 24 hours from the date of receiving the products for us to assess, validate and accept or decline an exchange
  • Please write to us on sales@bmsilks.com before shipping of the product. 3% Payment Gateway Charges will be deducted from the purchase if requested for an exchange.
  • Acceptance of Exchange is denied to situations such as deviation in colours in the received product from what is shown in the website as we strive hard in taking professional pics and assist by sending daylight pics too.
  • Sarees that have been altered, laundered or worn will not be exchanged.
  • Sarees that have the blouse portion cut, tasselled will not be Exchanged.
  • If you have requested saree tassel / blouse detachment services to your purchased saree, exchanges are not permitted
  • Shipping address for exchange – Once we confirm the acceptance of Exchange , kindly ship the product back to the following address- B M Silks, 248 Gandhi Road, Near Rangaswamy Kulam, Kanchipuram 631501,India. Mobile: 97070 99996
  • Shipping charges for all Exchange will be borne by the customer. We will not refund the custom duties & taxes, if applicable, or paid by you at time of receiving the goods.
  • Any complaint with regards to damage or stains or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same. 

Quality Control:

Quality Control has always been of prime importance to us. It is the driving force behind our success. Stringent quality control methods are followed to ensure high quality standards. Every fold of every garment is checked to make sure that it satisfies our customers.

Electronic Communications:

When you visit bmsilks.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Licence and Site Access:

bmsilks.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of bmsilks.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of bmsilks.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing bmsilks.com’s name or trademarks without the express written consent of bmsilks.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of bmsilks.com so long as the link does not portray bmsilks.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any bmsilks.com logo or other proprietary graphic or trademark as part of the link without express written permission.

General:

  • Use only dry cleaning or roller wash.
  • No guarantee for colour, zari, tearing, and slipping.  
  • Avoid keeping silk sarees in polythene bags and cardboards boxes for more than seven days.
  • Store the sarees wrapping it with soft cotton cloth.
  • Tuesday is not working day for us.
  • All transactions are subject to the Kanchipuram jurisdiction.
  • Selection and decision are open for your security. We are no way responsible for the selection and purchases made by you.
  • The prices displayed on the Site are subject  to change at any time

Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to write in to us at sales@bmsilks.com